FAQ -MOMENTA

Most Frequently Asked Questions (FAQ)

Have questions about shipping or returns?

Please find detailed information about shipping and returns on our Shipping & Returns page.

Do you offer gift wrapping?

Our bracelets come packaged in beautiful gift boxes and are ready to give as a present immediately.

How can I contact your Customer Care team?

To contact our Customer Care team, please email support@momentajewels.com
Our agents will respond within 48 hours during business days.

What payment methods do you accept?

We accept PayPal, Apple Pay, Google Pay, Shop Pay, and all major credit cards.
Please note: All orders are charged at the time of purchase.

Can I change or cancel my order?

Once an order has been placed, changes or cancellations cannot be guaranteed.
If you need to change or cancel your order, please contact our Customer Care team at support@momentajewels.com
as soon as possible, and we will do our best to assist you.

Important: Custom items cannot be canceled or changed after the order is placed. Please double-check all customizations before submitting your order.

I entered the wrong shipping address — can you help?

Once an order has been placed, address changes cannot be guaranteed.
If you need to update a shipping address, contact our Customer Care team at support@momentajewels.com
immediately.
Customers are responsible for ensuring their shipping address is correct at checkout. While autofill can be helpful, we encourage you to double-check that all information is accurate.

What is your quality guarantee?

Quality is our top priority. If your piece arrives less than perfect, please send a photo to support@momentajewels.com
within 3 business days.
Our Customer Care team will get back to you promptly with a solution.

Are your products hypoallergenic and nickel-free?

Our products are designed to be hypoallergenic and are made from high-quality materials. They are generally safe for sensitive skin, but as with all jewelry, some individuals may experience a reaction.

Our bracelets and jewelry are designed for direct skin contact. MOMENTA is not responsible for individual allergic reactions or irritation. If you have sensitive skin or known allergies, we recommend testing the product on a small area before regular use.