MOMENTA ships throughout the United States (excluding Alaska and Hawaii). Delivery times to remote locations may vary.
All orders are processed within 1–3 business days.
During high-volume periods (holidays, promotions), processing may take an additional 1–2 business days.
Orders placed on weekends or U.S. holidays will be processed on the next business day.
Estimated delivery times after your order has been processed:
• Standard Shipping: 5–7 business days
• Express Shipping: 1–2 business days
Actual delivery times may vary due to carrier delays, weather conditions, or seasonal demand.
Shipping costs are calculated at checkout based on the method selected.
Expedited and express options are available.
Orders over $75 USD qualify for free standard shipping.
Once your order has shipped, you will receive an email with your tracking number.
Tracking updates may take 24–48 hours to appear as the carrier processes the package.
Carrier delays are outside of MOMENTA’s control.
If your package is delayed, we recommend contacting the carrier directly using your tracking number.
If the carrier marks your package as “delivered” but you did not receive it:
• check your mailbox, neighbors, and building concierge
• allow 24 hours, as carriers may mark a package delivered early
• contact the carrier for more detailed information
MOMENTA is not responsible for packages marked as delivered by the carrier.
If a package is stolen after confirmed delivery, MOMENTA is not liable, as the carrier has verified delivery.
However, we may assist you by:
• helping you file a claim with the carrier
• offering a one-time courtesy solution in exceptional cases
To minimize the risk of theft, we recommend:
• providing a secure delivery address
• using pickup locations (e.g., USPS Hold for Pickup, UPS Access Point)
• choosing delivery times when someone can receive the package
Please ensure your shipping address is entered accurately at checkout.
If your order has not yet been processed, we can update the address.
Once the order has shipped, MOMENTA is not responsible for packages sent to incorrect or incomplete addresses.
If your item arrives damaged, please contact us at support@momentajewels.com within 48 hours of receiving your order and include photos of the packaging and the product.
We will replace items damaged in transit at no cost to you.
For any shipping-related questions:
📧 support@momentajewels.com
