You may return eligible items within 30 days of receiving your order.
To qualify for a return, all items must be:
in their original packaging;
unused and unworn;
with all tags and protective films intact.
Items showing signs of wear, damage, or use will not be accepted.
Return shipping costs are the responsibility of the customer.
A flat-rate fee of $5.95 USD will be deducted from your refund.
If the return is due to an error caused by MOMENTA (e.g., incorrect or defective item), this fee will not be deducted.
We strongly recommend keeping your return tracking number until your refund is fully processed and completed at our warehouse.
Once your return arrives at our warehouse, please allow up to 7 business days for inspection and processing.
After your return is approved, a refund will be issued to your original payment method within 14 days.
Please note:
Original shipping costs are non-refundable, unless the return is due to MOMENTA’s error.
The $5.95 USD return fee will be automatically deducted from your refund (unless the return is caused by MOMENTA’s error).
The following items cannot be returned:
Personalized or custom bracelets
Items with visible signs of wear or use
To begin your return, click the START A RETURN button to generate your return label or QR code.
Enter your online order number and email address, then follow the instructions to complete your return registration and receive your unique return label/QR code.
Pack the item(s) in the original box using the original packaging materials.
Remove or cover all old shipping labels and securely attach the new return label to the parcel.
Return the parcel following the instructions provided by your selected return carrier.
Please keep the proof of return and any tracking information provided by the carrier.
Please allow approximately 7 working days for processing after your return is received. You will receive a confirmation email once your return is completed, and your refund will then be issued to your original payment method.
Refunds may take up to 14 working days to appear in your account.
